Booking conditions
1. Purpose
These General Terms and Conditions of Booking (hereinafter ‘GTC’) define the terms and conditions under which [Name of company/service provider] (hereinafter ‘the Service Provider’) offers its services and allows customers to make a booking via [website/email/telephone/platform].
Any booking implies the customer’s unreserved acceptance of these GTC.
2. Identification of the service provider
Name/Company name: [Name]
Legal form: [legal form]
Address: [full address]
Telephone: [number]
Email: [email]
SIRET: [number]
Intra-Community VAT: [if applicable]
3. Services offered
The Service Provider offers the following services:
[Description of services: accommodation, activities, events, support, rentals, etc.]
The essential characteristics of the services are presented on the website or communicated to the customer before booking.
4. Booking conditions
The booking becomes effective when:
the customer has validated their booking request, and
the Service Provider has confirmed the booking in writing (by email or other means), and
the required payment or deposit has been received.
The Service Provider reserves the right to refuse any booking in the event of a previous dispute with the customer or failure to comply with these GTC.
5. Rates
Prices are quoted in [euros/currency], [including VAT/excluding VAT].
They include only those services expressly mentioned.
The Service Provider reserves the right to change its rates at any time, but services will be invoiced on the basis of the rates in force at the time of booking.
6. Payment terms
Payment is made by [credit card/bank transfer/cash/payment platform].
According to the conditions specified at the time of booking:
a deposit of [percentage or amount] may be required,
the balance must be paid [before the service/on the day/on a specific date].
Any booking not paid for in accordance with the conditions may be cancelled.
7. Cancellation by the customer
All cancellations must be notified in writing (by email).
Cancellation policy:
Cancellation up to [X days] before the scheduled date: [full/partial/no refund]
Cancellation less than [X days] before the scheduled date: [conditions]
No-show: [conditions]
Any bank charges shall be borne by the customer.
8. Changing your booking
Any request for changes (date, number of participants, service) must be made in writing and remains subject to acceptance by the Service Provider, depending on availability.
Additional charges may apply.
9. Cancellation or modification by the service provider
The Service Provider reserves the right to cancel or modify a booking in the event of force majeure (weather conditions, illness, legal constraints, unforeseeable events).
In this case, the customer will be informed as soon as possible and [a refund/postponement/credit note] will be offered, without any additional compensation being payable.
10. Liability
The Service Provider shall not be held liable for any indirect damage, loss or harm suffered by the customer in connection with the booking, unless otherwise provided by law.
The customer is responsible for their behaviour and for complying with the instructions provided.
11. Personal data
Personal data collected during the booking process is used solely for the purposes of managing bookings and customer relations.
In accordance with current regulations (GDPR), customers have the right to access, rectify and delete their data by contacting: [contact email].
13. Applicable law and disputes
These GTC are subject to [French / other] law.
In the event of a dispute, an amicable solution will be sought before any legal action is taken.
Failing this, the competent courts will be those of [city / jurisdiction].
14. Acceptance of terms and conditions
The customer acknowledges having read these General Terms and Conditions of Booking and accepts them without reservation upon confirmation of their booking.